Shipping & Returns
Categories
Shipping
Do you offer local pickups or drop offs of purchased orders?
Soon! You may pick up your product at our gallery and retail boutique located in the Mission District, San Francisco (Opening Summer 2023) .
When will I receive my order?
Depending on which shipping service you choose, you may receive your item(s) between 5-8 business days (domestic). International orders may take between 2-6 weeks.
What happens if my item gets lost in transit?
To make sure your package gets to you safely and in a timely manner, please make sure your delivery address is accurate and at a secure location. We will not be held responsible for items that are delivered, but go missing or are stolen. We are not at fault or will be held liable for lost packages by the ship carrier. A secure tracking number will always be given to you.
Returns
Apparel and Merchandise
We offer 14 days from the date of purchase for returns or exchanges on apparel and accessories. All returns will be credited with a tmmdl.com gift card for the original amount paid if not exchanged for items of equal value.
All apparel and accessories must be unused and in its original packaging.
Original Artwork
All sales are final on Original Artwork (including sculptures, prints, and artist collectables).
As a measure of quality control, the design lab team will send you an email with photos of any original artworks before and after packaging - prior to shipment.
We understand that buying original artwork is an investment. If you have questions about a work of art you wish to purchase we are happy to schedule a call to discuss and answer any questions you may have.
Kindly fill out our Contact Form with the detail of your request.